CS Gaming Hub

1. General Refund Policy

Due to the digital nature of our products (CS2 skins and other virtual items), all sales are generally considered final once the digital item has been delivered to your Steam account. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis according to the criteria outlined in this policy.

2. Eligible Refund Conditions

We may consider refund requests under the following circumstances:

2.1 Non-Delivery of Item

If you have completed a purchase and the CS2 skin or digital item has not been delivered to your Steam account within 24 hours of the confirmed payment, you may be eligible for a full refund.

2.2 Item Not as Described

If the item you received significantly differs from the description provided on our website (including float value, pattern, wear condition, or other material characteristics), you may be eligible for a refund or exchange.

2.3 Technical Issues

If you experience technical issues with our platform that result in unintended purchases or duplicate transactions, you may be eligible for a refund of the affected purchases.

2.4 Unauthorized Transactions

If you discover unauthorized transactions made using your account, report them immediately to our customer service team. After verification, unauthorized purchases may be eligible for a refund.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Customer Support: Submit a refund request through our Contact Form or email directly to refunds@csgaminghub.com.
2. Provide Required Information: Include the following details in your request:
   • Order number
   • Date of purchase
   • Item(s) for which you are requesting a refund
   • Detailed reason for the refund request
   • Screenshots or other evidence supporting your request (if applicable)
3. Verification Process: Our customer service team will review your request and may contact you for additional information or evidence if needed.
4. Decision Notification: We will notify you of our decision regarding your refund request typically within 3-5 business days of receiving all required information.

4. Refund Processing Timeframe

4.1 Approval Timeframe

We strive to process refund requests as quickly as possible. Most refund requests are reviewed and resolved within 3-5 business days from the date we receive all required information.

4.2 Payment Processing Time

Once a refund is approved:

• Credit Card Refunds: Typically processed within 5-10 business days, depending on your card issuer's policies.
• PayPal Refunds: Usually processed within 3-5 business days.
• Cryptocurrency Refunds: Processed within 5-7 business days at the current exchange rate at the time of refund processing.
• Bank Transfer Refunds: May take 7-14 business days, depending on your bank's processing times.

Please note that while we process refunds promptly on our end, the actual time for the refund to appear in your account depends on your payment provider's policies and processing times.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card.
• PayPal payments will be refunded to the same PayPal account.
• Cryptocurrency payments will be refunded in the same cryptocurrency or, in some cases, in an equivalent USD value.
• Bank transfers will be refunded to the originating bank account.

In cases where the original payment method is no longer available or valid, we will work with you to determine an alternative refund method.

6. Non-Refundable Items and Circumstances

The following items and circumstances are generally not eligible for refunds:

• Items that have been successfully delivered to your Steam account and match the description provided on our website.
• Refund requests made more than 14 days after the purchase date.
• Items that you have traded or transferred to another Steam account after delivery.
• Purchases where the market value of the item has significantly decreased since the time of purchase.
• Cases where you change your mind about a purchase after delivery has been completed.
• Situations where you provided incorrect Steam account information for delivery.

7. Special Circumstances

7.1 Item Value Changes

CS2 skin prices fluctuate based on market demand. We do not provide refunds based solely on price fluctuations that occur after your purchase.

7.2 Account Restrictions

If your Steam account becomes restricted or banned by Valve after we have delivered an item, we cannot provide a refund as this circumstance is beyond our control.

7.3 Force Majeure

In cases of force majeure events (including but not limited to natural disasters, war, terrorism, riots, embargoes, civil unrest, acts of God, pandemic, or any other circumstance beyond our reasonable control) that affect our service delivery, standard refund policies may be adjusted, and processing times may be extended.

8. Exchanges

In some cases, instead of a refund, we may offer an exchange for a different item of equivalent value. Exchange requests are subject to the same eligibility criteria as refund requests and will be evaluated on a case-by-case basis.

9. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may contact our customer service team to appeal the decision. Please provide any additional information or evidence that may support your case.

If we are unable to resolve your concern through our internal appeals process, you may have the right to seek resolution through alternative dispute resolution methods in accordance with applicable consumer protection laws.

10. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions about our Refund Policy or need to submit a refund request, please contact us at:

• Email: refunds@csgaminghub.com
• Phone: +449877560212
• Address: Flat 35 Phoebe Way, Rosemouth, GL3 4TA, United Kingdom
• Or use our Contact Form on our website

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, excluding holidays.